Welcome to Eagle Jewellers. By accessing and using our website and making payments through our secure payment gateway, you agree to the following Terms and Conditions. Please read them carefully.

1. Eligibility

By using our payment services, you confirm that:

• You are at least 18 years of age.

• You have the legal capacity to enter into a binding agreement.

• You are using a valid payment method lawfully owned or authorized for your use.

2. Payment Terms

• We accept payments through authorized payment methods including credit/debit cards, net banking, UPI, and digital wallets.

• All transactions will be processed in Indian Rupees (INR) unless otherwise specified.

• A payment is considered successful only after confirmation from the respective bank or payment gateway provider.

3. Pricing and Taxes

• Prices displayed on our website are inclusive of applicable taxes unless otherwise stated.

• We reserve the right to modify pricing at any time without prior notice.

4. Order Confirmation and Fulfillment

• Orders will be processed once payment has been successfully received.

• You will receive an order confirmation via email or SMS.

5. Cancellations and Refunds

• Cancellations and refunds are governed by our Cancellations and Refund Policy, available on our website.

• Refunds for defective or damaged products will only be processed if reported within the specified time frame.

6. Failed Transactions

• In case of a failed transaction where the amount is debited but not credited to our account, the deducted amount will be refunded by your issuing bank/payment provider within 5–7 working days.

• Eagle Jewellers shall not be held responsible for delays beyond our control.

7. Chargebacks and Disputes

• Any dispute regarding a transaction must be raised directly with both your bank/payment provider and Eagle Jewellers.

• Fraudulent chargebacks or misuse of the payment gateway will result in legal action.

8. User Responsibilities

• You agree to provide accurate billing and payment information.

• You are solely responsible for maintaining the confidentiality of your account and payment details.

9. Limitation of Liability

• Eagle Jewellers shall not be liable for:

  • Delays, errors, or failures caused by banks, payment processors, or network issues.

  • Unauthorized use of your payment credentials.

  • Technical failures beyond our reasonable control.

10. Data Privacy & Security

• All payment transactions are securely processed by third-party payment gateway providers.

• We do not store sensitive financial information such as credit/debit card details on our servers.

• Your personal data will be handled in accordance with our Privacy Policy.

11. Governing Law & Jurisdiction

• These Terms and Conditions are governed by the laws of India.

• Any disputes arising out of payments shall be subject to the exclusive jurisdiction of the courts in DELHI.

12. Contact Information

For any queries or concerns regarding payments, please contact us:

Eagle Jewellers
Phone: +91 9711192934, 9711192964 & 8700165798
Email: eaglejewellers1@gmail.com
Address: 2063, Katra, Roshan U-daulla Kinari Bazar, Chandni Chowk, Delhi – 110006